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Dispatch


We endeavour to dispatch all items within 1 working day of order. Stocked items are usually dispatched on the same day if the order is made before 2pm. We will not be held liable for any shipping costs or labour charges incurred due to delayed items. If an item is urgent, please contact us before placing the order to check stock and dispatch time.


Shipping

We are export specialists, so can assist in shipping items anywhere in the world. There are restrictions on some products to specific locations, and some products cannot be shipped to international destinations at all. It is the buyer’s responsibility to ensure that any item purchased can be legally imported into that country.

When you place an order, our shopping cart system will estimate shipping costs based on the weight (or volumetric weight for overseas shipping) of the item and your location. As this is not a comprehensive system, we reserve the right to request further payment if the quoted postage costs do not meet the actual costs. As well as this, if you find that a quoted shipping cost is excessive, please feel free to contact us before completing your purchase for an accurate quote.
Before emailing for a shipping quotation, please add the item to your cart, click 'Estimate Shipping & Tax' under the Subtotal, input your address details and click 'Estimate Shipping & Tax'. This will give you your shipping options. Depending on the size and weight of the package and your location, here are the options:

Service   Time   Company  
 Royal Mail Tracked (UK)  48 - 72hrs royal-mail.jpg
 Royal Mail Special Delivery (UK)  Next Day before 1PM royal-mail.jpg
 UPS 24hr Courier (UK)  Next Day ups.jpg
 UPS Courier Pre - 12:00 (UK)  Next Day before 12:00PM ups.jpg
 DHL Express (Europe)  24 - 48hrs dhl.jpg
 DHL Express (Rest of World)  48 - 72hrs dhl.jpg
 UPS Road Courier (Europe)  2 - 7 Days ups.jpg
 Royal Mail Airmail (Europe)  5 - 10 Days royal-mail.jpg
 Royal Mail Airmail (Rest of World)  10 - 25 Days  royal-mail.jpg


The times above do not include Saturday and Sunday delivery. Royal Mail Special Delivery is the only service that will possibly deliver on a Saturday. Please check with Royal Mail for Saturday Delivery before placing an order.

As stated above, for urgent orders please contact us to ensure we have stock and can dispatch. The cut off time for same day dispatch is 2pm.

Payment Terms

All customers must pay for their parts / invoices in full prior to removing property or vehicles from our premises, It is our right to withhold keys until payment is made in full. We do not offer credit terms under any circumstances. All goods remain the property of Clutch Stop until paid for in full.

Returns Policy

We hope you will be delighted with your product purchased online from www.clutchstop.co.uk however we understand that sometimes you may wish to return your product. Please find below details of our returns policy:

  1. You may return your product within 14 days by simply logging into your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We reserve the right to charge up to a 10% restocking fee to cover card fees, time and packing costs.
  2. Custom made or special order items can only be returned for a full refund if faulty. If they are returned for any other reason, they will be subject to a 25% restocking fee.
  3. Regardless of the return reason, the buyer is responsible for return postage. On unwanted items, the buyer is also responsible for the initial postage cost.
  4. We will notify you via email of your refund once we've received and processed the returned item. Unwanted items must be unused and in the condition they were sent. We may also charge a restocking fee. This is to prevent customers from ordering parts 'just in case' they need them. If products are not unused or in good condition, we reserve the right to withhold all or part of the refund payment. This does not affect your statutory rights.
  5. Upon receipt of the product we will check the content to ensure all parts have been returned and if so, we will authorise a credit to the account used to make the purchase. We aim to credit your account within 10 days of the product return.
  6. Where a part is missing we will contact you and advise of the charge for any missing element. We will then credit your account minus the charge. You may return the missing part however the cost of postage will be at your expense.
  7. If the product has been misused or not assembled in the proper manner, we reserve the right to withhold all or part of the refund payment. This does not affect your statutory rights.

Your rights under the Distance Selling Regulations are not affected by this returns policy.

Deposits

We reserve the right to request a deposit at the time of booking an appointment in our workshop or for special order parts. This deposit is non-refundable unless we cancel your appointment or order. If you do not or cannot attend an appointment, please do not ask us to refund the deposit paid. In some circumstances we may allow you to change your appointment to a more suitable date, but will require at least 2 weeks notice to do this.
Any tuning work will require a £100 +VAT (Non Refundable) Deposit. This deposit is to secure an arranged date in our diary and is NOT a deposit for the work to be carried out.

Warranty and Claims

All Genuine and OEM Parts carry a minimum of 1 Year Warranty (2 Years in some cases) when fitted in a standard car. With most manufacturers, any performance enhancing modifications will void the warranty on those parts. For any aftermarket / upgrade parts the warranty lies with the manufacturer and in most cases there is no warranty other than for manufacturing defects. In all warranty cases, the manufacturer and Clutch Stop are not liable for any labour cost claims.
In the event of a warranty claim, we will require the item to inspect or to send to the manufacturer to follow their claims procedure. If you require a replacement item to ensure your vehicle is not off the road for a prolonged period, we reserve the right to charge for the replacement item. Upon a successful claim, this charge would be refunded. If the claim is not upheld, we will return your items to you in the condition they were sent and no refund will be made.

Please Note - All Dual Mass Flywheels have no warranty when fitted to modified vehicles. This includes kits fitted with the Sachs Race Clutch Kits.

Vehicle drop off – Workshop

  1. We retain the right to refuse any work if vehicles are not in a road worthy condition. E.g. Bald Tyres, Expired Road Tax etc. with the loss of any deposits paid.
  2. Customers should notify Clutch Stop prior to the booking date if there are concerns regarding the cars health, we can then have the correct staff and parts ready to repair prior to working on the vehicle.
  3. Customers that have not arrived on time must accept that collection of the vehicle may be delayed, and must have arrangements in place for return transportation if this goes beyond our normal working hours.
  4. Any additional work outside of the agreed specification will be notified to the customer prior to any extra charges being made.
  5. Work not included as part of the initial booking may incur extra charges, and will only be started providing we have enough time to complete the job without affecting other appointments in the diary.
  6. Customers who would like to wait with their car must stay in the designated customer area and not cross into the workshop areas due to insurance liability and injury risk. By signing this agreement you agree that injury risk on our premises is entirely yours.
  7. Customers must inform us of any previous work carried out on the vehicle that they are aware of that might affect the job we are undertaking 

Vehicle collection and after sales

  1. Customers may be asked to take the vehicle out for a test drive with one of our mechanics or tuners before leaving. Any concerns should be made at this point if possible.
  2. Customers are advised to take an extended test drive in the local area before setting off home; with arrangements in place for return transport should problems occur with the vehicle.
  3. Recovery and Breakdown cover must be held by the customer and the level of cover must allow recovery to our workshop, not just a local garage.
  4. We do not offer a mobile workshop service, nor can we collect cars free of charge should any problems occur.
  5. Cars are expected to have service intervals proportional to the power increase; e.g. double the power, half the service interval.
  6. Owners are expected to have a certain level of mechanical sympathy; abuse when cold or hot will cause excessive wear on engine parts, especially turbochargers.
  7. We cannot guarantee any power figures that we may quote. All our tuning is completely custom and power figures can alter due to the health of the engine and other components on the vehicle. We do not chase power figures by going beyond our usual safe parameters, compromising the reliability of the engine and parts fitted.
  8. We do not have unlimited secure parking available at our premises, so vehicles must be collected promptly. Damage caused on our site is entirely at your risk

Privacy Policy

Clutchstop are committed to protecting and preserving the privacy of our visitors when visiting our site or communicating electronically with us.
This Privacy Policy contains an explanation of what happens to personal data that you choose to provide to us, or that we collect from you whilst you visit this site. Our Privacy Policy should be read in conjunction with our Terms and Conditions.
We do occasionally update this Privacy Policy so please do return and review this page from time to time.
Information We Collect
In running and operating this website we may collect and process certain data and information relating to you and your use of this site. This data and information is detailed below:

  1. Details of visits to our website and the pages and resources that are accessed, including, but not limited to, traffic data, location data and other communication data that may assist us in understanding how visitors use this website.
  2. Information that visitors provide to us as a result of filling in forms on our website, such as when a visitor registers for information or makes a purchase.
  3. Information provided to us when our visitors communicate with us electronically for any reason.

Use of Cookies

Cookies are sometimes used to improve the website experience of a visitor to a website. We may sometimes use cookies on this website to record aggregate statistical information about the visitors to our site and the use that our visitors make of the website. When collected this information is used by us to improve our website and further enhance the visitor experience. Pease note that no personally identifiable information is recorded.

We may also use the cookies to gather information about your general Internet use to further assist us in developing or website. Where used, these cookies are downloaded to your computer automatically. This cookie file is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive and then stored there and transferred to us where appropriate to help us to improve our website and the service that we provide to you.

All computers have the ability to decline cookies. You can easily decline or remove cookies from your computer using the settings within the Internet Options section in your computer control panel.

Use of Your Information

The information we collect is used for our own use in developing our website and also occasionally by advertisers on this site. In addition, we may use the information for the following purposes:

  1. To provide you with information relating to our website, products or our services that you request from us.
  2. To provide you with information on other products that we feel may be of interest to you.
  3. To meet our contractual obligations to you.
  4. To notify you about any changes to our website, including improvements, and service or product changes that may affect our website.

If you are an existing customer, we may contact you with information about goods and services similar to those that you have expressed an interest in previously via our website.

Storing Your Personal Data

Information that we collect may on occasion be transferred and stored outside of the European Union for the purpose of supplying our goods to you. By submitting your personal data, you agree to this transfer, storing or processing. We will always take all reasonable precautions to make sure that your data remains secure and is handled in accordance with this Privacy Policy.

Data that is provided to us is stored on secure servers - We do not store credit card details nor do we share customer details with any 3rd parties. All card details are handled by our payments provider.

The transmission of information via the Internet is not completely secure and therefore we cannot guarantee the security of data sent to us electronically and transmission of such data is therefore entirely at your own risk. Where we have given you (or where you have chosen) a password so that you can access certain parts of our site, you are responsible for keeping this password confidential.

Disclosing Your Information

Where applicable, we may disclose your personal information to any member of our group. This includes, where applicable, our subsidiaries, our holding company and its other subsidiaries (if any).

We may also disclose your personal information to third parties:

  1. Where we sell any or all of our business and/or our assets to a third party.
  2. Where we are legally required to disclose your information.
  3. To assist fraud reduction and minimise credit risks.

Third Party Links

You may find links to third party websites on our website. These websites should have their own privacy policies, which you should check. We do not accept any responsibility or liability for their policies whatsoever as we have no control over them.

Access to Information

The Data Protection Act 1998 gives all individuals the right to access personal information that is held about them. You can request a copy of any information that we hold about you. Please contact us if you wish to make such a request.

Contacting Us

If you have any questions or queries relating to this Privacy Policy then please contact us at sales@clutchstop.co.uk

Exceptions

We do not trade with, or ship items to the following countries:

Afghanistan Belarus Burma/Myanmar Cote d'Ivoire (Ivory Coast) Cuba Democratic Republic of Congo Egypt Eritrea Federal Republic of Yugoslavia & Serbia Iran Iraq Ivory Coast Lebanon and Syria Liberia Libya North Korea (Democratic People’s Republic of Korea) Republic of Guinea Somalia Sudan Syria Tunisia Zimbabwe

For any questions or clarification regarding these terms please Contact Us.

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Copyright © 2011-2014 | R S Parkin Ltd | Registered in England No 7317803 | VAT Registration No GB994720383